Membership Services Administrator

Our client, a respected membership organisation, is seeking a proactive Membership Services Administrator to join their busy team to deliver excellent customer service and ensure smooth administration across the full membership lifecycle.

Key Responsibilities:

• Process new memberships, renewals, upgrades, and cancellations
• Maintain accurate CRM and membership directory records
• Respond promptly and professionally to member enquiries
• Support member recruitment and retention activities
• Assist with regional and central committee administration
• Help deliver member events, meetings, and training
• Act as first point of contact by phone, email, and in person
• Support general office operations and wider team needs

About You:

• Strong communication and customer service skills
• Confident, friendly telephone manner
• Excellent administration skills with strong attention to detail
• Organised, methodical, and able to work under pressure
• Comfortable using Microsoft 365; CRM experience desirable
• A collaborative team player with initiative and drive
• Experience in a membership or not‑for‑profit environment is a plus 

If you have a relevant background in administration within a membership organisaton, and looking for a new challenge then please do send us your CV! Hybrid working pattern available!

To apply, please send your CV to Covent Garden Recruitment. 
Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.

Due to extremely high volumes of applications, only shortlisted candidates will be contacted.